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TERMS AND CONDITIONS

MLABEL is an online dress store bringing you manufacturer-direct wholesale priced dresses MLABEL brand. Instead of selling our dresses to stores first, who then sell them to you, we just sell to you directly; we cut out the middleman. Following are the terms of use for MLABEL. Use of this site will imply review and acceptance of the following terms:

Return Policy for IN STOCK dresses

Please inspect all merchandise as soon as you receive it, and if you have any questions regarding your merchandise, please notify us within 24 hours of receipt of the item.

Please send back the item within 7 days after you received it.

Buyers bear the return shipping charge. Just send back the item within 7 days after you received it. Item must be returned in its original condition!

 

 

Cancellations, Returns and Damages for CUSTOM MADE Dresses

Please note that all our custom made dresses are inspired by the dress pictures, we are NOT selling the original dresses.

All sales are final and cannot be cancelled or returned after your order has been placed. Please refer to style information, our shopping guides, size chart and colour chart to ensure you have chosen the correct style, size, colour and any other specifications before placing your order. MLABEL does not take responsibility for the size and colour ordered or the measurements taken. The customer is responsible for all these specifications.

Please inspect all merchandise as soon as you receive it, and if you have any questions regarding your merchandise, please notify us within 24 hours of receipt of the item. If we ask you to return an item for inspection, all original tags must be attached and the merchandise will be subject to careful inspection by our quality control department.

Please send back the item within 7 days after you received it.

If the item sold has minor quality problems that can easily get fixed you can either send it back to us to get it fixed or go to an alteration near you and we will refund the costs.

Ordering Online

Orders are accepted on our website using a secure online order form. Any information you submit is under the strictest security and confidence. Please make sure you enter a valid email address, as we send confirmation and status updates to your email address.

You can pay on our website using Paypal, Credit Cards or bank deposit.

Upon submitting your order for your dresses you will receive an email confirming your order. All orders are subject to payment approval.

You can always check the status of your order on our website.

The payment of your order is due in full at the time you place your order. We do not offer any payment or lay-away programs. MLABEL is unable to make any changes to your order relative to style, size, colour, length, quantity or other after your order has been submitted.

Delivery

We don’t have any dresses in stock, they are all Custom made. Regular delivery usually takes place about 4 weeks from the day you place an order. Even though it is an estimated ship date, our goal is to always ship on or before schedule. By doing so, you will allow ample time for production and shipping, also an ample time frame for any alterations  if necessary..

Please note that rarely there are events beyond our control that can delay shipments. MLABEL should not be held responsible for performance, or interruption of performance, due to causes beyond their reasonable control, such as acts of any government, war or other hostility, civil disorder, the elements, and alike.

Shipping

All MLABEL orders will be shipped via express service. Standard express charges will apply.

Please note: Custom and Import charges are not included in our shipping charges for shipments going to countries outside Australia.

Sizing

Please refer to our size chart and sizing guide (How-to-measure).

Please note, due to the handwork involved in making a garment, all measurements are subject to be +/- 1" and all dresses come with an inbuild bra. If you do not need the padding please write it in the order comment.

Please remember to review all of your information as we cannot make any changes once an order has been placed. MLABEL is not responsible for the size you order, for adding extra length, or for any other specifications you may, or may not, make to your order. You should have no problem if you just review our how-to-measure sizing guide and review your order before hitting the submit button.

Colours

The MLABEL website is the most important tool we have and we take every step to represent our fabric colours accurately. However, due to variations in computer monitors, the colours displayed on your screen may differ slightly.

Please also note that each roll of fabric differs slightly in shade from the next, so we can only guarantee that bridesmaid dresses or special occasion dresses of the same style which are special ordered at the same time will be cut from the same roll of fabric.

MLABELis not  responsible for the colour that is ordered. Please make sure you are ordering the correct colour, or colours, as many of our dresses are offered in two-tone combinations.

Special Offers

MLABEL periodically features special offers exclusive to its online customers. All special offers adhere to the policies listed in our terms and conditions, and to any specific restrictions posted on the offer itself. MLABEL reserves the right to discontinue any offers at any time.

Acknowledgements

You acknowledge that MLABEL website is protected under copyright, trademark and other proprietary rights and laws.

But do not worry! MLAB EL provides account and sharing tools which allow you to share your favourite styles with your friends.

You acknowledge that MLABEL cannot be held responsible for the orders you place, in regards to style, size, quantity, colour or other specifications, as well as any delays in production due to causes beyond our reasonable control; these causes can include, but are not limited to, acts of any government, war or hostility, civil disorder, the elements, and alike.

Above all, MLABEL guarantees a safe shopping experience and incredible quality dresses at manufacturer-direct wholesale prices. One experience will be enough to convince you!